Privacy Policy

This Privacy Policy ("Policy") describes how tk688 ("tk688", "we", "us", "our") collects, uses, stores, shares, and protects personal data relating to individuals ("you", "your", "the Player") who register for or otherwise use the tk688 online betting and gaming platform, including the website at tk688-bd.onl, its mobile interface, and all related services (collectively, "the Platform").

tk688 is the data controller in respect of the personal data it processes under this Policy. We take data protection seriously and are committed to handling your personal information with transparency, integrity, and care. This Policy is intended to help you understand exactly what happens to your data so that you can make informed decisions about your use of the Platform.

By registering a tk688 account or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, you should not use the Platform. This Policy should be read together with our Terms & Conditions and our Responsible Gaming Policy.

tk688 is an online cricket betting and casino platform operated under an international offshore gaming licence and primarily serving players based in Bangladesh. The Platform offers sports betting markets covering BPL, IPL, T20 World Cup, and other major cricket and sports fixtures, alongside a live casino lobby powered by Evolution Gaming and Pragmatic Play, and a slots library from Pragmatic Play, NetEnt, Microgaming, and Spribe, among others.

Our registered contact address for data-related enquiries is: [email protected]. All privacy-related correspondence should reference "Privacy Enquiry" in the subject line to ensure it is directed to the appropriate team promptly.

tk688 collects personal data that is necessary to provide its services, meet its legal obligations, and deliver a safe and personalised experience to each Player. The categories of personal data we collect are set out in the table below.

We do not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data for identification purposes, or health data, except where explicitly required for responsible gaming assessments and only with your consent.

tk688 collects personal data through the following channels:

• Direct interactions: Data you provide when registering a tk688 account, completing identity verification, making a deposit or withdrawal request, placing a bet, contacting customer support, or responding to a promotion.
• Automated technologies: Data collected automatically as you interact with the Platform, including cookies, server logs, device fingerprinting, and analytics tools. See Section 8 for full cookie details.
• Payment processors: Transaction confirmation data received from bKash, Nagad, Rocket, Upay, and banking partners when you initiate a deposit or withdrawal.
• Third-party game providers: Session and wagering data shared by game studios (Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, Ezugi) to enable accurate bet settlement and game history recording.
• Identity verification services: Data returned by third-party KYC and document verification providers used to authenticate your identity and confirm your age.
• Fraud prevention services: Risk scores and device reputation data received from third-party fraud detection providers to protect the integrity of the Platform.

tk688 uses the personal data it collects for the following purposes:

• Account creation and management: Registering your tk688 account, verifying your identity and age, managing your account settings and preferences, and processing login requests.
• Service delivery: Accepting and settling bets, processing casino game rounds, crediting and debiting your account balance, applying bonuses, and providing game access.
• Payment processing: Executing deposit transactions via bKash, Nagad, Rocket, Upay, and bank transfer; processing withdrawal requests to your registered payment method; maintaining financial records for reconciliation.
• Customer support: Responding to enquiries, resolving disputes, processing complaints, and providing assistance through the support channel.
• Security and fraud prevention: Detecting and investigating suspicious account activity, preventing unauthorised access, identifying multi-accounting, and safeguarding the financial integrity of the Platform.
• Legal and regulatory compliance: Complying with anti-money-laundering obligations, responding to lawful requests from competent authorities, maintaining records as required by our gaming licence, and conducting responsible gaming monitoring.
• Responsible gaming: Monitoring betting and gaming patterns for indicators of problem gambling, applying Player-requested limits, and reaching out proactively where responsible gaming concerns arise.
• Platform improvement: Analysing usage data in aggregated and anonymised form to improve the Platform's performance, design, and game offering.
• Marketing communications: Sending you promotional offers, bonus notifications, and relevant product updates — but only where you have provided your consent or where a legitimate interest applies, and always with an easy opt-out mechanism.

tk688 does not use your personal data to make fully automated decisions that produce significant legal effects, except where this is explicitly required for fraud prevention and is subject to human review upon request.

tk688 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing that is necessary to perform the contract between you and tk688 — for example, processing your deposit, settling your bets, and operating your account.
• Legal obligation: Processing required by applicable laws and our gaming licence obligations — for example, identity verification, anti-money-laundering checks, and record-keeping.
• Legitimate interests: Processing pursued for the legitimate interests of tk688 or a third party where those interests are not overridden by your privacy rights — for example, fraud detection, security monitoring, and improving the Platform.
• Consent: Processing based on your freely given, specific, and informed consent — for example, receiving marketing emails or SMS promotions. You may withdraw consent at any time by contacting [email protected], without affecting the lawfulness of processing carried out prior to withdrawal.

tk688 does not sell, rent, or trade your personal data to third-party marketers. We share your data only in the following limited circumstances:

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, and Mastercard — solely to process deposits and withdrawals initiated by you.
• Game technology providers: Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, Ezugi, and other licensed game studios — to deliver live dealer and RNG game services and maintain accurate game session records.
• Identity verification partners: Third-party KYC and age-verification providers engaged to verify your identity and satisfy our licensing obligations.
• Fraud prevention providers: Third-party risk and device-intelligence services used to detect fraudulent account activity and protect the Platform's financial integrity.
• Regulatory and law enforcement authorities: Where required by a valid court order, regulatory directive, or applicable law, tk688 will disclose personal data to competent authorities. We will notify you of such a disclosure where we are legally permitted to do so.
• Corporate transactions: In the event of a merger, acquisition, or sale of all or part of tk688's business, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

All third parties with whom tk688 shares personal data are required to handle that data in accordance with applicable data protection principles and are prohibited from using it for any purpose beyond the specific service they provide to tk688.

tk688 uses cookies and similar tracking technologies on the Platform to ensure it functions correctly, to remember your preferences, and to gather anonymised analytics data. The types of cookies we use are as follows:

Strictly necessary cookies cannot be disabled, as they are essential for the Platform to function. You may configure your browser to block or delete functional and analytics cookies; however, doing so may affect certain features of the Platform. tk688 does not use third-party advertising cookies or cross-site tracking cookies for targeted advertising purposes.

tk688 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by our gaming licence and applicable law. The general retention periods we apply are set out below:

• Active account data: Retained for the full duration of your tk688 account's active status.
• Closed account data: Following account closure, identity, financial, and transaction records are retained for a minimum of five (5) years to satisfy anti-money-laundering and licensing record-keeping obligations.
• KYC documents: Retained for a minimum of five (5) years following the completion of the verification process or the closure of the account, whichever is later.
• Support communications: Retained for three (3) years following the resolution of the relevant enquiry or complaint.
• Analytics and usage data: Retained in anonymised and aggregated form for up to thirteen (13) months, after which individual session records are deleted.
• Marketing consent records: Retained for the duration of your account or until you withdraw consent, plus one (1) year thereafter as evidence of lawful processing.

Where personal data is no longer required and no legal retention obligation applies, tk688 will securely delete or anonymise that data so that it can no longer be associated with an identifiable individual.

tk688 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the tk688 Platform.
• Encrypted storage of sensitive account and financial data at rest, using industry-standard encryption algorithms.
• Access controls that restrict personal data access to authorised tk688 personnel on a strict need-to-know basis, enforced through role-based permissions and multi-factor authentication for internal systems.
• Regular security assessments, including penetration testing and vulnerability scanning, to identify and remediate security weaknesses in a timely manner.
• Secure payment processing — tk688 does not store full card numbers, CVV codes, or complete mobile wallet credentials on its servers. Financial data is tokenised and processed by our payment partners in a PCI-DSS compliant environment.
• Incident response procedures to detect, contain, and respond to any data security incidents, with notification to affected Players where legally required.

While tk688 takes all reasonable steps to protect your personal data, no internet-based system can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of your own account credentials and for ensuring that your device and network are reasonably secure when accessing the Platform.

As a tk688 Player, you have the following rights in respect of the personal data we hold about you. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request".

tk688 will respond to all verified data rights requests within 30 calendar days of receipt. In complex cases, this period may be extended by a further 60 days, in which case we will notify you of the extension and the reason for it within the initial 30-day window.

The tk688 Platform is strictly for adults aged 18 and above. tk688 does not knowingly collect personal data from any individual under the age of 18. If you believe that a minor has registered an account on the Platform or provided personal data to tk688 without parental consent, please notify us immediately at [email protected]. Upon receiving such a notification, tk688 will promptly investigate, close the relevant account, delete the associated personal data, and void any transactions carried out under that account.

The tk688 Platform may contain links to third-party websites or services, for example game provider studios or payment gateway landing pages. This Privacy Policy applies solely to the tk688 Platform and does not extend to any third-party websites or services. tk688 is not responsible for the privacy practices or content of any third-party sites you visit via links on the Platform. We encourage you to read the privacy policies of any third-party services you use.

tk688 reserves the right to update this Privacy Policy at any time. When material changes are made, we will notify you by posting a prominent notice on the Platform and, where we have your contact details, by sending a notification to your registered mobile number or email address at least seven (7) days before the updated Policy takes effect.

The "Last updated" date at the top of this page reflects the date on which the most recent version came into effect. Your continued use of the Platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to the updated Policy, you should stop using the Platform and may request account closure in accordance with the tk688 Terms & Conditions.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way tk688 handles your personal data, please contact our data protection team using the details below. We aim to respond to all privacy-related enquiries within 5 business days.

• Email: [email protected] (plain text — not a clickable link)
• Subject line: "Privacy Enquiry" or "Data Rights Request" as appropriate
• Response language: English
• Operating hours: 24 hours a day, 7 days a week

For responsible gaming concerns, including requests for self-exclusion or deposit limits, please visit our dedicated Responsible Gaming page. For general questions about using the Platform, consult our FAQ page.